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we're sending you a confirmation email

Posted: Fri Apr 21, 2017 2:52 pm
by loveflying
Hello

Trying to setup vroute on a new computer but cannot recover my existing profile.

No email being received and I have checked the spam folder

Receipt #115767


Kind regards

Re: we're sending you a confirmation email

Posted: Sat Apr 22, 2017 3:07 pm
by Michal Rok
Please try again - as of this Saturday morning we have a new supplier for email delivery. They promised 100% delivery rate and i'd love to check them :)


Michal

Re: we're sending you a confirmation email

Posted: Sat Apr 22, 2017 5:50 pm
by loveflying
Thank you Michal. unfortunately still no luck with your new email provider either. Waited 2 hours nothing.
I had sent an email to support@vroute.net on the 19th from the email account I used when setting up the account back in 2009.
That seems to have got lost as well.

How do we move forward with this ?

Kind regards

Re: we're sending you a confirmation email

Posted: Sun Apr 23, 2017 6:56 am
by Michal Rok
I have a Hotmail.com account in vroute records for this email address, and it seems you tried to sign up with this email on the 21st. Is this the account that you didn't get a confirmation link to? Or the gmail.com account that is forum profile?


Michal

Re: we're sending you a confirmation email

Posted: Sun Apr 23, 2017 10:18 am
by loveflying
Hello Michal

Yes I have tried to signup using the Hotmail account I used back in 2009.

Thanks for your help.

Regards

Re: we're sending you a confirmation email

Posted: Sun Apr 23, 2017 12:20 pm
by Michal Rok
I've manually confirmed your account, meanwhile i'll work with the email provider to find out what went wrong.

By the way, I've sent myself a confirmation link to my Hotmail account and it was delivered - although to the spam folder.


Michal

Re: we're sending you a confirmation email

Posted: Sun Apr 23, 2017 2:01 pm
by loveflying
Thank you Michal.

All now working on my new machine. Very odd that you did not receive any emails from me.
Exactly the same thing happened back in 2009 when again you had to activate manually.

Your help is appreciated.

Kind regards.